Is a Virtual HIP a doctor?

A Virtual Health Improvement Practitioner is not a General Practitioner, and does not replace your doctor appointments. The role of the Virtual HIP is to provide another accessible option to visit a Health Improvement Practitioner (HIP). Your Virtual HIP will work closely with your GP, and other providers, to coordinate further support or referrals if required.

Is this appointment for a medical emergency?

This is not a medical appointment. If you are having a medical emergency or you have thoughts of harm to yourself or others, please call 111.

How do I book a Virtual HIP consultation.

You will need to be registered with a Manage My Health account and already enrolled with a Mahitahi Hauora member general practice.

How do I activate my Manage My Health (MMH) account?

Your general practice will provide you with an activation guide via email after completing the registration process. You need to visit Manage My Health main page by either downloading the MMH App on your phone or via the following links for Apple App Store or Google Play.  Once installed click on Activate Account to complete the activation process.

Can I book just a phone consult?

Yes, instead of selecting the video option when making an appointment, there is the option to select phone as the preferred choice for connecting with the Virtual HIP.

How will I know that my booking was successful?

Your appointment will show as “pending” then after a few minutes it will change to “approved”. You will also receive an email and a text to confirm the date and time of your appointment.

What will happen on the day of my appointment?

Please ensure that your device is charged and that you have a good mobile or Wi-Fi signal. The Virtual HIP will connect with you at the date and time of your appointment. You will need to be logged into your Manage My Health account to connect with the video consultation. The Virtual HIP will phone you at the time of your appointment for phone consults.

I am having problems connecting to my Manage My Health account.

Ensure that you have activated your Manage My Health account and that your device has a good internet connection. If you still experience problems, then restart your device and try connecting again.

What will happen if I can’t connect properly with the Virtual HIP for my appointment?

The Virtual HIP will try a few times to connect with you. If the video consultation still fails, then the Virtual HIP will call on your mobile number to discuss your options.

What happens to the information shared with the Virtual HIP in my session?

Just like in a face-to-face appointment, the Virtual HIP records key details from your session. This information is added to your usual GP medical records, so your healthcare team can continue to support you in an informed, collaborative way.

How do I book my appointment on the Manage My Health app?

First make sure you are registered to Manage My Health and enrolled to a Mahitahi Hauora member General Practice. Then click here for a quick guide on how book your appointment on the Manage My Health mobile app.

How do I book my appointment on the Manage My Health website?

First make sure you are registered to Manage My Health and enrolled to a Mahitahi Hauora member General Practice. Click here for a quick guide on how to book your appointment on the Manage My Health website.

If I opted out of the Virtual HIP service through my general practice can I regain access?

Yes, you can. Please contact virtualhip@mahitahihauora.co.nz for assistance.