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Member Services Agreement
Planned launch July 2025
Supporting you succeed
Mahitahi Hauora PHE works with you, our member general practices, to advocate for, support and deliver equitable primary and community healthcare to whānau across Te Tai Tokerau. Primary Care is working towards ambitious targets, and we will work together to get there.
Our support teams have local expertise, and offer responsive, tailored support when you need it.
Mahitahi Hauora Member Services Agreement
Our Member Services Agreement ensures that you have access to the support you need to succeed.
All member practices receive the same access to essential tools and services. There are no tiers or packages and no usage limits; every practice gets equal access to the services and support they need, when they need it.
What's included in the Member Services Agreement?
- Expert data analysis, customised user-friendly dashboards and Partner Portal
- Practice Facilitator support
- Clinical leadership advice
- Planning and monitoring
- Implementation support for CQI, systems and processes
- New models of care
- Contract management support
- Pay Disparity Claims processing
- Accounts and reconciliation support
- Locum recruitment support (no admin fees)
- Advertising practice vacancies
- Crisis Management advice and funding
- Paediatric respiratory support
- CPCT enablement
- Long-term conditions programme
- Unenrolled population support
- Foundation standards support and continuing education programme (no admin fees)
- Free access to cervical screening portal
- Advocacy at regional and national forums
- Coordinated emergency management
- Regular newsletters and webinars
- Communications advice and support (if required)
- Data tools including:
Service fees
To keep things simple, our service fees are based on the size of your enrolled population.
You will be able to select optional extras which will be added to your agreement if you choose them.Our services and charges are reviewed annually between March and June.
Optional add-ons
You can add-on extra services to your Member Services Agreement to suit your individual needs. Find out more about these optional add-on services below.
DrInfo
DrInfo boosts workflow efficiency in general practices by providing proactive, data-driven insights on critical areas such as enrolments, recalls, and condition monitoring.
DrInfo’s audit tool looks for patients in your PMS who are due for screenings, preventative care, inoculations, or ongoing monitoring. This helps you to easily find patients who need to be seen.
UpToDate
UpToDate is a comprehensive clinical decision support resource used by healthcare professionals to access the latest medical information.
Providing evidence-based clinical guidelines, treatment recommendations, and detailed information on a wide range of medical conditions, UpToDate is designed to help clinicians make informed decisions at the point of care, ensuring they have access to the most current and reliable medical knowledge.
Vensa
Vensa TXT2Remind enhances communication between medical practices and patients with features like automatic appointment reminders, bulk recalls, and overdue account notifications. It integrates seamlessly with practice management systems and can provide significant time savings and improved efficiency. The service also includes a Campaign Manager for automating patient communication.
MIMS
Monthly Index of Medical Specialties (MIMS) provides abbreviated medical product information and drug interactions.
If you have any questions or would like to add any of these on to your Member Services Agreement, contact contracts@mahitahihauora.co.nz.
The Equity for Whānau Agreement
Find out about our single contract with general practices