General Practice is at the heart of community healthcare. As a Mahitahi Hauora member practice, you receive access to a wide range of services, expertise, and resources designed to strengthen your business, support your workforce, and improve health outcomes for whānau across Te Tai Tokerau.

From clinical programmes and workforce support to data insights and funding advice, our Member Services Agreement (MSA) provides practical, hands-on support so you can focus on delivering exceptional patient care.

Data & Digital Support

We help your practice use data, technology, and innovation to improve patient care and performance.

You’ll receive:

• Customised dashboards and expert data analysis
• Secure access to the Mahitahi Hauora Partner Portal
• Digital advisory services, including AI policy guidance
• Support for national health priorities and reporting requirements
• IT systems improvement support
• Continuous Quality Improvement (CQI) implementation assistance
• Advice on innovative models of care

Your benefit:

Better visibility of practice performance, smarter planning, and improved patient outcomes through data-driven decision-making.

 

Practice & Operational Support

Our team provides practical support to reduce administrative burden and strengthen operational effectiveness.

You’ll receive:

• A dedicated Practice Facilitator as your key contact
• Support with systems, processes, and operational queries
• Regular practice meetings to discuss needs and challenges
• Foundation Standards guidance and compliance support
• Coordination of mandatory training and education programmes
• Weekly newsletters, webinars, and sector updates
• Crisis management advice and emergency response support
• Communications and media support when needed.

Your benefit:

More time for patient care, increased confidence in compliance, and stronger day-to-day operations.

 

Clinical Support

We connect your clinical team with expertise, programmes, education, and funding opportunities.

You’ll receive:

• Support from senior nursing leadership and clinical advisors
• Long-Term Conditions (LTC) programmes, training, and funding
• Spirometry training and service support
• Asthma and Whānau Wellness initiatives
• Gout management support programmes
• Diabetes initiatives and innovative pilot programmes
• Paediatric respiratory follow-up services
• Free access to the Cervical Screening Claims Portal
• Continuing professional development opportunities
• Dedicated immunisation team support

Your benefit:

Enhanced clinical capability, improved patient outcomes, and additional support for priority populations.

 

Financial, Contract & Workforce Support

We help reduce the administrative workload associated with contracts, funding, and workforce challenges.

You’ll receive:

• Contract management advice and advocacy
• Funding and compliance reporting support
• Financial reconciliation assistance
• Payments on time, or early if the 20th falls on a weekend
• n3 Trade Card discounts
• Free promotion of practice vacancies
• Locum recruitment support and connections

Your benefit:

Greater financial certainty, reduced administrative pressure, and improved access to workforce solutions.

 

Advocacy & Representation

We represent all member practices across Te Tai Tokerau and advocate for the challenges primary care faces in our region.

You’ll receive:

• Representation at regional and national forums
• Advocacy for funding, workforce, and primary care priorities
• Support for equitable access to healthcare
• Representation at community and sector events throughout Northland

Your benefit:

A stronger collective voice and greater influence on decisions that affect your practice and your patients.

 

Our Local Advantage

Kanohi Kitea | Locally placed for wellbeing and health outcomes that matter to you

As Northland’s only locally based Primary Health Organisation, we understand the unique challenges and opportunities facing practices across Te Tai Tokerau.

This means:

• Deep understanding of local health needs
• Strong relationships with providers and communities
• Support for unenrolled and priority populations
• Active involvement in local events and initiatives

Your benefit:

Support that is responsive, relevant, and grounded in the realities of healthcare in Northland.

 

Together, Strengthening Primary Care Across Te Tai Tokerau

Our Member Services Agreement is more than a list of services. It’s a commitment to helping your practice succeed through trusted partnerships, practical support, and shared goals for healthier communities.

Supporting your practice. Strengthening primary care together. Improving outcomes for whānau.