COVID-19 Information for Patients and Whānau

If you’re looking for reliable information about COVID-19, testing and vaccination clinics, support for self-isolation, mental health support, or access to your COVID health records and My Vaccine Pass, we’ve pulled together a list of the best places to go.

Te Whatu Ora Te Tai Tokerau

The Te Whatu Ora Te Tai Tokerau website is a great place to go if you’re looking for information on COVID-19 in Tai Tokerau. As well as general information about COVID-19, the Te Whatu Ora Te Tai Tokerau website offers regularly updated info specific to our rohe, including:

  • Community testing centres
  • Where you can get vaccinated
  • Current case information
  • Support to get your household prepared and isolate at home if you need to
  • Current information on hospital services

Unite Against COVID-19

Find the latest Government news, updates and advice, including information about the alert levels, staying physically and mentally healthy during alert level escalations, and links to support resources on the Unite Against COVID-19 page.

Ministry of Health

Whether you’re a member of the public, a healthcare professional, or you’re seeking COVID-related information for specific groups, the Ministry of Health COVID-19 section has something for you. It offers a wide range of information and resources covering:

  • Health advice for the public
  • Health professionals
  • Vaccines
  • Specific audiences, such as those who work on our borders, people with disabilities, older people, whānau carers, pregnant women, travellers, and more
  • Data and statistics
  • Response planning
  • Resources and tools
  • News and media updates

Health Navigator

Health Navigator has plenty of useful, patient-friendly information about COVID-19 for you and your whānau.


For COVID-19 health advice and information available 24/7, contact the Healthline team over the phone. Healthline is staffed by an experienced team that includes registered nurses, paramedics and health advisors.
They’re specialists in assessing and advising over the phone. If you need an interpreter, Healthline can arrange for someone to talk to you in your language. When your call is answered, say you’d like an interpreter and the language you’d like to speak in.

Calls to Healthline are free, including calls from a mobile phone.

  • Phone (COVID-19 advice): 0800 358 5453
  • Phone (COVID-19 vaccination advice): 0800 28 29 26 (8am to 8pm, 7 days a week)
  • International phone: +64 9 358 5453
  • General health information and advice: 0800 611 116

Book My Vaccine

Visit Book My Vaccine to book a vaccine, find a walk-in vaccination clinic, or change to cancel your vaccination appointment.

My COVID Record

The My COVID Record website enables you to:

  • Request a My Vaccine Pass
  • Request an International Travel Vaccination Certificate
  • View your vaccination record
  • View your COVID-19 test results from the last 90 days
  • Report your Rapid Antigen test result


Karawhiua is a campaign for whānau, hapū, iwi, and Māori communities to help prevent the spread of COVID-19. Find out how to protect your whānau and community, get the facts and answers to frequently asked questions, and find out where you can get vaccinated.

Karawhiua is led by Te Puni Kōkiri (Ministry for Māori Development), co-delivered by Te Hiringa Hauora (Health Promotion Agency) and supported by the Ministry of Health and Unite Against COVID-19 teams.


Find out if your GP is COVID testing and vaccinating on the HealthPoint website.

Manaaki and mental health support

We know COVID-19 creates a lot of uncertainty and anxiety for many whānau in Te Tai Tokerau. Mahitahi Hauora provides or can connect you with a range of services in mental health, youth health and well-being for clients, whānau, and communities throughout Te Tai Tokerau that anyone can access.

Call us on 0800 MAHITAHI (0800 624 482) and we and help connect you with the mental health support you need.

Te Tumu Waiora

Health Improvement Practitioners (HIPs) are available to talk to you about your health and wellbeing, problems with living or feeling stressed, worried or anxious. You can access Te Tumu Waiora free through participating primary care practices. Or, you can check if your family doctor has a HIP

Primary Mental Health and Addiction Service

This regional service provides an opportunity to share what brings you to us on the day and provide brief interventions. We offer up to five sessions. We can also link you to other agencies and providers in the community.

Referrals are received through general practice for adults. Young people aged 12 to 24 years can access services in various ways, including self-referral. You can reach regional services by calling:

  • Whangārei – Mahitahi Hauora 0800 624 482, 8:30am to 5pm, Monday to Friday
  • Bay of Islands and Kaikohe – Broadway Health 09 401 1556 or Ngāti Hine Hauora 0800 737 573
  • Kaitaia – Te Hiku Hauora 0800 808 4024 or your local clinic: Te Hiku GP Clinic 09 408 0049, Kaitaia Health Centre 09 408 1300, or Mamaru Clinic 09 406 0074
  • Hokianga – Hokianga Health 09 405 7709

Youth Health Support Services

Youth Health Support Services offer nurse-led care for young people aged 12-24 years. The service combines nursing, medical and youth worker support.

These services aim to give young people increased access to youth health support. They deliver comprehensive on-the-spot health checks and can help connect you with other support if you need it.

Youth Health Support Services are provided through Youth Health Hubs in larger centres:


Need to talk? Free call or text 1737 any time for support from a trained counsellor. 1737 is a free service for New Zealanders feeling down, anxious, or who just need to chat with someone.

Mental Health Foundation

The Mental Health Foundation has information about how to get through COVID-19. It includes wellbeing tips, helpful resources, and self-help tools and apps.

Ministry of Health COVID-19 mental health and wellbeing resources

The Ministry of Health website offers information and tools to support your own and others’ mental wellbeing and where to get help if you need it. Visit the website here.

Hauora Kotahitanga

Hauora Kotahitanga is a directory of wellbeing services and resources in Tai Tokerau.

Resource Directory

Find more information and resources for you and your whānau